Good News for Duke Energy Customers

Home energy costs can significantly impact people who rely on SSI or SSDI for their income. We want to share some good news for people living in Duke Energy’s service area.

Four times a year, utilities adjust prices based on fluctuating fuel costs. The Indiana Utility Regulatory Commission has approved Duke Energy Indiana’s request to lower bills due to declining fuel and purchased power costs. For an average residential Duke Energy customer in Indiana using 1,000 kilowatt-hours a month, it means a decrease of approximately 16% over rates today, or $26 a month. That is on top of a 5% decrease that went into effect in January. The decrease will be in effect April-June.

Bill assistance resources

Duke Energy offers a variety of assistance options for customers:

  • Interest-free installment plans
  • Energy and bill management programs, including Budget Billing and Usage Alerts that let  customers know when their bill may be higher than normal so they can make adjustments
  • Energy efficiency programs, including free home energy assessments. Customers can learn about these programs at Lower My Bill ToolKit.
  • Dedicated funds for customers in need through its Share the Light program. $300,000 is available for assistance through funds distributed through community action agencies. A list of agencies can be found at Energy Assistance (

For people living in other service areas, it is important to know that energy assistance options and energy efficiency programs are offered by all utility providers. Don’t hesitate to contact your provider if you need assistance. And, as noted above, assistance is available through community action agencies to help pay energy and water bills. Visit Energy Assistance (

Duke Energy is a longtime supporter of The Arc of Indiana, including supporting our advocacy efforts through our Circles of Support initiative as a member of our Ally Circle. We truly appreciate their support.

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